Frequently Asked Questions


How do I contact customer service?

You can reach our devoted customer service team at 519-647-2117 during School or Pottery Studio hours. Please also feel free to send us an email at and we'll get right back to you with a response.

Do you charge sales tax?

We charge sales tax for all items and classes at our Ontario location.

Donn Zver School of Pottery: HST# 110536745RT0001


How do I make a purchase?

To place an order, you must log in to your student account. Or, if you're a new student, begin by creating a new account.

Next, browse for the items you would like to order. Use the search bar at the top of the page to search for products. Click on a product to see more details. To add the product to your cart, click on the button that says “Add to Cart.”

After you add something to your cart, you can keep shopping or proceed to checkout. While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout.

On the checkout page, add or select your billing and shipping address. Then, add your preferred your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, confirm your order to proceed to enter your payment details. Once successfully completed, we’ll send you an email confirming your order.

When will my payment method be charged?

Your payment method will be charged automatically at the time of purchase.

Why is my credit card not working?

If you’re having trouble processing with your credit card, make sure the billing address and postal/zip code you entered during checkout matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the 3-digit CVV security code found on the back of your card.

Which payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, Debit Visa and PayPal. All other payment methods will require prior arrangements.


Does the School of Pottery offer shipping services?

The Donn Zver School of Pottery only offers pick-up at our location. Should you require shipping services, please contact the Donn Zver Pottery Studio for more information.